Refund policy

The policy

• Ask within 7 days of purchase.
• Refunds are for verified issues: a feature that doesn't work as described on a supported Mac (macOS Sonoma 14 or later), which we can reproduce or you can show us, and which we can't fix or work around within a reasonable time.
• The 1-day free trial is there so you can check everything before paying, so changing your mind after a successful purchase isn't covered.
• You were charged twice for the same order? That is always refunded.
• When a refund is issued, the licence key is revoked and pinhole Pro stops working on its Mac. Launch-price licences aren't reissued, because each one counts a real order.

How to ask

1. Email hello@tealmac.com from your order email, or include your order ID, within 7 days of purchase.
2. Tell us your Mac model, macOS version and what went wrong (a screenshot or recording helps).
3. We reply within two working days and try to fix it first. Approved refunds go back to your original payment method through Dodo Payments, usually within 5–10 days.

This policy doesn't limit any rights you have under consumer law where you live.