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greyspace · Support

Support

Most answers are below. For anything else, email hello@tealmac.com. A person reads every message, usually within a working day.

greyspace says it needs Full Disk Access, but I switched it on

Quit greyspace and open it again: macOS applies the permission when an app starts. Still asking? Open System Settings › Privacy & Security › Full Disk Access, select greyspace, remove it with −, then add it again with + from Applications.

greyspace's number doesn't match Storage settings

Both are estimates, and Storage settings updates slowly and sometimes counts purgeable space differently. greyspace works its figure out from your disk the same way, so the two can differ by a few gigabytes (Compare with Storage settings… opens Apple's number to check), and it shows anything it can't explain as Unattributed. After a fix, give Storage settings a few minutes to catch up.

A large part is Unattributed

That's the share greyspace couldn't trace to a cause, mostly folders only an administrator can read. Click Measure with password… to size them (a read-only check). Then try a restart (it clears swap and finishes macOS's own clean-up) and scan again. If a large remainder stays, email us the numbers greyspace shows; it helps us add the next cause.

I fixed something but my free space didn't change

Files greyspace removes go to the Trash, and the Trash still takes up space. System Data gets smaller straight away, but the space is only free once you empty the Trash (the Open Trash button after a fix takes you there). Empty it when you're sure you don't need anything back.

I removed something and want it back

Files go to the Trash. Open the Trash, select the file and choose Put Back. greyspace's History lists every fix with its date, path and size. Deleted local snapshots and a rebuilt Spotlight index can't be put back, which is why greyspace shows the command and asks first.

System Data grew back

Some causes come back by design: Time Machine makes a new local snapshot every hour, swap grows with memory use, and caches refill. Open Growth to see which cause is growing, and Who's writing to see which process is writing the most.

The Spotlight rebuild made my Mac busy

That's macOS re-indexing. It can take a few hours, during which search finds less than usual. Leave the Mac on and plugged in; it settles by itself.

Can I do this without greyspace?

Yes, cause by cause. The guides show the manual steps for local snapshots, the Spotlight index, aerial videos and Apple Intelligence.

I lost my licence key

It's in your order email from our payment provider (search for greyspace). Still can't find it? Email us from the address you bought with. To download again, enter your key on the download page.

Moving to a new Mac

One key works on 2 Macs. Deactivate it in greyspace's Settings on the old Mac, then activate it on the new one.

When you write

Tell us your macOS version, your greyspace version (in Settings) and what you did just before the problem. Please don't send your licence key unless we ask for it.

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