atrium · Support
Support
Most answers are below. For anything else, email hello@tealmac.com. A person reads every message, usually within a working day.
A window seems to be missing
It's on another desktop, tucked just past the bottom-right corner. Press ⌃⌘↑ and type part of its name to find it, or choose Show all windows from the menu bar menu (or open atrium://show-all) to bring every window back on screen.
Switching does nothing
Check that atrium is still allowed under System Settings › Privacy & Security › Accessibility. After an update macOS sometimes needs it switched off and on again. Also check that another app isn't using the same shortcut: you can record new ones in atrium's Settings.
The overview shows icons, not thumbnails
That's what it does without Screen Recording. To see live thumbnails, allow atrium under Privacy & Security › Screen Recording and reopen the overview.
An app opens on the wrong desktop
Give it a rule: bring the app to the front and choose Assign to this desktop from the menu bar menu. All rules are listed in Settings.
A full-screen window isn't switching
atrium leaves full-screen windows and windows on other macOS Spaces alone. They appear in the overview as “outside atrium”.
I lost my licence key
It's in your order email from our payment provider (search for atrium). Still can't find it? Email us from the address you bought with. To download again, enter your key on the download page.
Moving to a new Mac
One key works on 2 Macs. Deactivate it in atrium's Settings on the old Mac, then activate it on the new one.
When you write
Tell us your macOS version, your atrium version (in Settings) and what you did just before the problem. Please don't send your licence key unless we ask for it.
More
- Install guide, step by step
- Refunds: within 7 days of purchase
- Privacy: what leaves your Mac (very little)