Refund policy

When we refund

Refunds are for verified issues: if oriel doesn't work for you and we can't fix it, we refund the full amount. A change of mind isn't covered, but a duplicate charge is always refunded.

How to ask

Email hello@tealmac.com from your order email within 7 days of purchase, and tell us what happened. We reply within two working days. Approved refunds are paid by our payment provider to your original payment method, usually within 5–10 business days.

After a refund

• A full refund turns the licence key off, and the download with it: oriel stops showing other Macs' windows on each Mac the next time it checks its licence.
• A partial refund (for example of a tax charge) keeps your licence.
• A chargeback the bank decides in your favour ends the licence the same way.

This doesn't affect any rights you have under your local consumer law. See also the terms and the privacy policy.