Refund policy

Every Pro feature is free to try for 3 days before you pay, so you can check thockmac works on your Mac first. Because of that, refunds are for problems with the app, not a change of mind.

When we refund

We refund the full price if, within 7 days of your purchase, thockmac doesn't work as described on your Mac and we can't fix it for you. For example:

• No sounds play on a supported Mac (macOS Sonoma 14 or later) after Input Monitoring is allowed.
• Your licence key won't activate and we can't resolve it.
• A bug makes a feature you paid for unusable, and there's no fix or workaround.
• You were charged twice for the same order.

How to ask

Email productapp.264@gmail.com within 7 days of purchase with your order email, your Mac model and macOS version, and what's going wrong. We'll reply within two business days and try to fix it first. If we confirm the issue and can't fix it, we refund the full amount to your original payment method.

When we don't refund

• Requests made more than 7 days after purchase.
• A change of mind, or not liking a sound. That's what the free trial is for.
• Problems on unsupported systems (older than macOS Sonoma 14 or later).
• Issues we can't reproduce or verify with you.

After a refund

Your licence key is turned off and thockmac returns to Free on each Mac it was used on. Launch-price seats aren't reissued, because each seat counts a real order.

Nothing in this policy limits rights you have under the consumer law where you live.