transom · Support
Support
Most answers are below. For anything else, email hello@tealmac.com. A person reads every message, usually within a working day.
An icon seems to be missing
It's probably hidden. Click the transom icon (or press ⌃⌥⌘M) and look in the panel, or press ⌃⌥Space and type its name. To put every icon back in the menu bar at once, choose Show everything from transom's menu or open transom://reset.
Icons are behind the notch
transom shows a small badge when it spots icons behind the notch. Click the transom icon and choose Move to the panel, or open Settings › Layout and drag them to Hidden. They then open from the panel.
Clicking the transom icon does nothing
Check that transom is still allowed under System Settings › Privacy & Security › Accessibility. After a macOS update it sometimes needs switching off and on again. If you use the shortcut, check that another app isn't using the same one; you can record a new one in Settings.
The panel shows app icons, not pictures
That's how it works without Screen Recording. To see a picture of each hidden icon, allow transom under Privacy & Security › Screen Recording, then open the panel again.
Arranging didn't move an icon
transom moves icons the same way you would, by Command-dragging them, so keep your hands off the mouse while the “Hands off the mouse for a moment” notice shows. Some apps don't allow their icon to be moved; transom tells you when that happens.
Spacing didn't change for every app
Some apps pick up new spacing only after they're reopened. Quit and reopen that app, or log out and back in. Reset in Settings puts the macOS default back.
My old menu bar app stopped working after an update
Quit it before you set up transom, so two apps aren't arranging the same icons. Quitting it usually brings back whatever it had hidden. Then follow the install guide.
Does it work on macOS 27?
macOS 27 changed how the menu bar works; we're testing transom on it now and will confirm here. Until then we only promise what we've tested: macOS 14 Sonoma or later, tested on macOS 26. If you buy it and it doesn't work on your Mac, you get your money back.
I lost my licence key
It's in your order email from our payment provider (search for transom). Still can't find it? Email us from the address you bought with. To download again, enter your key on the download page.
Moving to a new Mac
One key works on 2 Macs. Deactivate it in transom's Settings on the old Mac, then activate it on the new one.
When you write
Tell us your macOS version, your transom version (in Settings) and what you did just before the problem. Please don't send your licence key unless we ask for it.
More
- Install guide, step by step
- Refunds: within 7 days of purchase
- Privacy: what leaves your Mac (very little)